Steve Thompson's Resume

WORK HISTORY

Test Engineer - Microsoft - Surface (SSD Storage Test Team)

EASi / Aerotek - Microsoft Contract Position - Redmond, WA

From 01/26/2017 to Present

- SSD (Solid State Drive) Performance and Benchmark testing.
- Various testing tools, including CrystalDiskMark and PCMark 8.
- Working with Dev Kits and engineering samples.
- Bug reports.

Test Engineer - Microsoft - OSG (Operating System Group)

Wipro - Microsoft Contract Position - Redmond, WA

From 04/09/2015 to 07/22/2016

- CODEX - Combined Devices Experience - scenario testing of various decices (desktops, laptops, tablets, phones, cameras, printers) with respect to the latest OS builds.

- Driver testing. WiFi and Bluetooth scenarios.

PM - Microsoft - Xbox Live Social & Live Services Team

Collabera/Brillio - Microsoft Contract Position - Redmond, WA

From 08/31/2013 to 10/31/2014

- Worked with external partners and internal Account Managers to input data into the Xbox Live Social and Live backend.

- Additional responsibilities cannot be listed (under non-disclosure agreement).

SDET - Microsoft - Windows Phone Update Team

Collabera - Microsoft Contract Position - Redmond, WA

From 05/30/2013 to 08/30/2013

- Publishing OEM firmware updates to Microsoft Update servers for test and worldwide OTA phone updates.

- Worked with external partners.

- Troubleshooting firmware update failures.

- Documentation and reporting.

Sr. Lead Software Test Engineer - Mozilla Firefox Mobile OS Test Team

Q Analysts - Mozilla Firefox Mobile OS Contract Position - Kirkland, WA

From 11/19/2012 to 05/24/2013

- Sr. Test Lead over a team of 19.

- SCRUM Master.

- Bugzilla, Google Docs.

- Bug repro / reports and fix verifications.

- Documentation and reporting.

Test Engineer - Windows Embedded Connected Car Test Team (Ford Sync)

Collabera - Microsoft Contract Position - Bellevue, WA

From 10/25/2011 to 10/23/2012

- Prepared test plans that accounted for a large number of in-car AEC/NS (Acoustic Echo Cancelation / Noise Suppression) scenarios.

- Collected in-car audio recordings for noise cancelation analysis.

- Edited multichannel audio files for use by Microsoft research.

- Reporting and presentation of collected data.

- Worked on test passes involving in-car scenarios and bench simulators.

- Bug repro / reports and fix verifications.

Test Engineer - Microsoft - Zune Client Test Execution Team

Collabera - Microsoft Contract Position - Redmond, WA

From 07/01/2010 through 08/29/2011. This was my fourth stint in what came to be known as the Windows Entertainment Client group, having worked contracts in 2009/2010, 2007/2008 and 2004/2005.

- Localization testing of Zune Client software.

- Daily BVT's on Zune Client software, including Zune device and Windows Phone 7 updates.

- Bug repro / reports and fix verifications.

- Documentation.

Test Engineer - Microsoft - Media Center Test Team (eHome)

VOLT - Microsoft Contract Position - Redmond, WA

From 03/03/2009 through 03/02/2010. This was my third stint in what came to be known as the Windows Entertainment Client group, having worked on the Extender Devices test team in 2007/2008 and 2004/2005.

- Manual IDX test passes on the Media Center application included in Win 7.

- Testing Media Center and Media Center Extenders (such as Xbox 360) with

respect to IR devices, set-top boxes and various AV cables.

- Testing content protection and DRM.

- Bug repro / reports and fix verifications.

- Preparing documentation.

Engineering Support Specialist - Avocent - Connectivity & Control Division

Excell Data - Contract Position with Avocent - Redmond, WA

From 05/27/2008 through 12/31/2008. This group was responsible for AV extension / multicasting products which enabled areas such as digital signage. This Avocent technology was similar to the Microsoft Media Center Extender technology that I worked on in other contracts.

- BVT and Manual test passes on latest device firmware.

- Web page testing.

- Display resolution compatibility testing.

- Setup of AV lab environment.

- Developer support, including Smoke and Sanity tests on late breaking code fixes.

- Bug repro / reports and fix verifications.

Test Engineer - Microsoft - Media Center Extender Devices Test Team (eHome)

VOLT - Microsoft Contract Position - Redmond, WA

From 06/18/2007 through 03/17/2008. This was my second stint on this team, having worked in the same group in 2004/2005.

- Manual test passes on latest device firmware.

- Setup of lab environment.

- Smoke and sanity tests on late breaking code fixes.

- Bug repro / reports and fix verifications.

Test Engineer - Microsoft - AdExpert Test Team (MSN group).

VOLT - Microsoft Contract Position - Redmond, WA

From 03/19/2007 through 06/11/2007

- Deployment of latest builds to a lab environment. Octopus, Poseidon, and local XML based front-end tools used in deployments.

- Worked with Virtual Machines/clusters in the test environment.

- Filed code and test bugs (Product Studio).

- Basic use of SQL queries.

- Manual and automated BVT’s.

- Mantis test harness.

- Documentation of technical procedures.

Second Tier Support - Piedmont Natural Gas Information Services Group

CompCon Tech - Piedmont Natural Gas Contract Position - Charlotte, NC

From 08/01/2006 through 12/29/2006

- Troubleshooting end-user hardware and network issues at the Second Tier support level.

- Remote end-user support using SMS and Active Directory.

- Setup and deployment of end-user systems (desktops and laptops). Heavy use of Ghost disk imaging.

- Documentation of technical procedures.

Test Engineer - Microsoft - Virtual Machine Group / Hypervisor Test Team

Excell Data - Microsoft Contract Position - Redmond, WA

From 6/27/2005 through 04/25/2006 (contract end date). My responsibilities included:

- Setup lab testing environment for Hypervisor Test Team consisting of several file servers and ~30 test machines (production grade and engineering samples from Intel and AMD). Worked with software engineers and developers to determine the layout, setup, and goals of the testing environment.

- Worked with various internal automated software installation systems.

- Constant setup and configuration of systems. Networking.

- Configuration and maintenance of numerous debugging systems. Debugging included normal serial, IP over serial, and 1394. Most test systems required dual debug connections - serial for Windows/root and 1394 for the Hypervisor component.

- KVM over IP (Avocent) and PDU’s.

- Worked with complex batch files developed by test engineers to automate various suites of tests. Made edits to these scripts as needed.

- Created basic batch files to automate simple, repetitive tasks.

- Incorporated a newly developed test harness system into the lab. This test harness was based on XML control files. Performed numerous XML edits.

- Filed bugs with tool developers and contributed ideas toward fine tuning the system.

- Executed script based automated test suites, including BVT’s and Performance tests.

- Carried out daily smoke and sanity tests on code fixes.

- Carried out regular stress testing.

- Created test case metrics and published daily detailed test reports to the team.

- Created documentation describing lab setup and procedures and conducted tours of the lab for the test group utilizing Visio and PowerPoint.

- Created documentation with respect to test case execution.

Test Engineer - Microsoft - Media Center Extender Devices Team (eHome)

Excell Data - Microsoft Contract Position, Redmond, WA

From 3/15/2004 through 3/17/2005

- Hardware modification and testing of the Media Center Extender device.

- Beta Tester support.

- Lab management.

- Bug repro / reports and fix verifications.

- Smoke and sanity tests on late breaking code fixes.

- Documentation of testing procedures.

Software Test Engineer - Microsoft -Windows Product Activation Team

Microsoft (Full Time Employee) - Redmond, WA

From 10/2/2001 through 9/23/2003

- Part of the Windows Security Policy & Trust Management Group.

- End-to-End Scenario testing.

- Setup Variation testing.

- Build Verification testing.

- SysPrep API testing.

- Stress testing.

- Working with scripts, from basic batch files to VBSript.

- Running manual and automated tests.

- Setting up debugger machines and carrying out basic debugging.

- Setting up test environments and maintaining lab inventory.

- Assisting with the automation of manual tests.

- Bug repro / reports and fix verifications.

Training Operations Coordinator - Microsoft - Product Support Services

Microsoft (Full Time Employee) - Charlotte, NC and Seattle (area), WA

From 8/9/1999 through 10/2/2001

I was transferred to the Seattle (area) internal training site in July 2000 after holding the equivalent position at Microsoft's US Eastern Region site at Charlotte, NC. I was responsible for day-to-day operations and technical setup of classroom labs within the Global Learning Services group. Said Global Learning Services group administered and delivered training to product support personnel.

- Worked with course developers and training specialists to ensure proper setup and configuration of classroom learning environments.

- Managed two assistants (Classroom Setup Specialists).

- Managed the weekly setup, configuration, and troubleshooting of a large number of workstations within a suite of training labs.

- Implementation of Peer-To-Peer and Client-Server classroom networks.

- Building and maintaining a library of cloned hard drive configuration images on a local server using Ghost software and restoring cloned image files from server to classroom workstations over the network and locally.

- Development of an internal web site.

- Facilitation of alternative learning (eLearning) technologies.

- Metrics reporting.

Classroom (Lab) Setup Specialist - Microsoft - Product Support Services

CompCon Tech - Microsoft Contract Position - Charlotte, NC

From 12/16/1997 through 8/8/1999

Worked in the above described Microsoft Product Support Services / Global Learning Services internal training department. During this period I worked as an assistant to the NC training site Operations Coordinator.

- Weekly setup, configuration, and troubleshooting of workstations within a suite of training labs.

- Implementing networks within the training labs.

- Building and maintaining a library of cloned hard drive configuration images on a local server.

- Maintaining hardware inventory.

Globe Productions - Charlotte, NC

From 3/1/1996 through 10/1/1997. Co-Founder and Co-Owner of Globe Productions, a company formed to develop a large-scale club concert venue and related operations. The company that I started in 1993, Musicopia (listed below), became part of Globe Productions. Globe Productions also handled bookings & media services for Jack Straw's (a restaurant & music venue in Charlotte) and for a roster of musical acts. Globe Productions was also a sound production company. During this period I was also a manager with Jack Straw’s overseeing nighttime operations.

Musicopia - Charlotte, NC

From 9/1/1993 through 2/28/1996. Founded and operated Musicopia, which was a full service entertainment agency. Musicopia booked musical groups into various venues and special events and handled media services such as promotion and publicity for a number of groups. Musicopia became the booking and promotion agency for Jack Straw's, a popular restaurant & music venue in Charlotte. During 1996 I helped form (with two partners) the above referenced Globe Productions.

Roche Biomedical Laboratories - Charlotte, NC

From 3/24/1989 through 8/31/1993. Laboratory Technician in the Profile Chemistry department.